Paths

CompTIA A+ (220-1001 and 220-1002)

Authors: Glenn Weadock, Vlad Catrinescu, Daniel Lachance

The CompTIA A+ certification is immensely popular and often essential to many entry-level positions in the IT world. The 220-1001 and 220-1002 exams are updated versions of the... Read more

What you will learn

  • The layout of the 220-1001 and 220-1002 exams.
  • Mobile device fundamentals
  • Networking fundamentals
  • Hardware fundamentals
  • Virtualization and cloud computing fundamentals
  • Hardware and network troubleshooting
  • Operating system fundamentals
  • Security fundamentals
  • Software troubleshooting
  • Operational procedure basics

Pre-requisites

No prerequisites are necessary, but basic knowledge of computer hardware and operating systems is recommended.

Introduction to the CompTIA A+ Exams

This course examines the layout and structure of the two exams that make up the CompTIA A+ certification. For 10% discount when you sign up for your next CompTIA exam, use the code "PLURAL2020"

Computer Fundamentals: Introduction to the A+ Exam

by Glenn Weadock

Jan 14, 2019 / 26m

26m

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Description

Aspiring tech support professionals benefit from obtaining the CompTIA A+ certification. In this course, Computer Fundamentals: Introduction to the A+ Exam, you will learn about the A+ credential and where it fits in a broad program of career-oriented certification. First, you will discover what’s new with the 2019 refresh of the exams and know the topic areas covered by both tests. Then, you will see how to register, and what the testing experience is like. Finally, you will explore how to use the Pluralsight videos in combination with other methods to create a successful study strategy. When you are finished with this course, you will have the knowledge you need to dive into the nine courses in Pluralsight’s A+ learning track and work towards achieving an important industry certification that can help launch your career in IT tech support.

Table of contents
  1. Course Overview1m
  2. What the Exam Is and How to Prepare for It25m

220-1001 Exam

The courses in this group correspond with the topics presented on the 220-1001 exam. For 10% discount when you sign up for your next CompTIA exam, use the code "PLURAL2018"

Computer Fundamentals: Mobile Devices

by Glenn Weadock

Jan 14, 2019 / 2h 33m

2h 33m

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Description

Aspiring computer technicians must be familiar with the wide world of mobile devices. In this course, Computer Fundamentals: Mobile Devices, you will learn foundational knowledge of configuring, securing, equipping, networking, and synchronizing mobile devices. First, you will see the hardware components of laptops and tablets, including memory, storage, system board, and display. Then, you will discover procedures for performing field upgrades and repair. After that, you will explore the different connectors and ports on today’s laptops, tablets, and phones, as well as the accessories that make them more convenient and practical. Next, you will be shown how to configure both wired and wireless network connectivity and set up e-mail on portable devices. Finally, you will delve into how to ensure that settings and preferences are consistent across multiple computers, and back up data files for safety and disaster recovery. When you are finished with this course, you will have the skills and knowledge of mobile computing needed to configure and support laptop, tablet, and smartphone users in a business environment.

Table of contents
  1. Course Overview1m
  2. Laptop Hardware and Components33m
  3. Laptop Display Components11m
  4. Laptop Features19m
  5. Types of Other Mobile Devices20m
  6. Accessories and Ports25m
  7. Network Connectivity and Application Support22m
  8. Device Synchronization19m

Computer Fundamentals: Networking

by Vlad Catrinescu

Jan 22, 2019 / 2h 12m

2h 12m

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Description

Computer networks are at the core of our everyday lives. While any wireless technology is often referred to as wireless, and most networked ones as simply a network, there are multiple different technologies, protocols, and configurations to be done to properly set up a network at home, or in an office. In this course, Computer Fundamentals: Networking, you will learn foundational knowledge of networking services and concepts. First, you will explore what the different networking concepts are. Next, you will discover the different hardware that you will find on a network. Finally, you will discover the different types of networks and internet connection types that are available and learn which one is the best for each scenario. When you’re finished with this course, you will have the skills and knowledge of networking needed to design and configure a home or small office network.

Table of contents
  1. Course Overview1m
  2. What Is Networking?5m
  3. Networking Hardware, Services, and Configuration Concepts52m
  4. Wireless and Internet Connection Types and Their Features31m
  5. IoT Devices and the Smart Home10m
  6. Install and Configure a Basic Home and Small Business Network25m
  7. Course Conclusion4m

Computer Fundamentals: Hardware

by Daniel Lachance

Jan 14, 2019 / 2h 42m

2h 42m

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Description

PC hardware options change at a rapid pace, and it can be difficult to know which hardware is needed to match a specific computing need. In this course, Computer Fundamentals: Hardware, you will learn about internal and external PC hardware options to support intelligent decisions regarding the acquisition and upgrade of PC systems. First, you'll learn about PC peripherals that add functionality to a system. Next, you'll explore cable and connector types, internal PC hardware components, and storage devices. Finally, you'll examine which printing technology addresses various needs and you'll learn how to configure a multi-function printing device. When you're finished with this course, you'll have a foundational knowledge of not only PC hardware components, but also of when they should be used.

Table of contents
  1. Course Overview1m
  2. PC Hardware and Use Cases42m
  3. Cables and Connectors24m
  4. Internal Hardware Components32m
  5. PC Storage37m
  6. Printer and Multi-function Devices24m

Computer Fundamentals: Virtualization and Cloud Computing

by Vlad Catrinescu

Jan 15, 2019 / 1h 28m

1h 28m

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Description

To come up with an effective IT strategy in your organization virtualization and cloud computing can be the key. In this course, Computer Fundamentals: Virtualization and Cloud Computing, you'll learn foundational knowledge on how to successfully use both virtualization and cloud computing in practice. First, you'll discover what virtualization is and what the benefits are. Next, you'll explore how cloud computing works and why more enterprises are using it. Finally, you'll learn the different types of cloud deployments models that are available and learn which one is the best for each scenario. When you’re finished with this course, you'll have the skills and knowledge of virtualization and cloud computing needed before specializing in a certain product or cloud provider.

Table of contents
  1. Course Overview1m
  2. Examining the Case for Virtualization and Cloud Computing 23m
  3. Virtualization in the Real World 17m
  4. Cloud Computing in the Real World 41m
  5. Course Conclusion4m

Computer Fundamentals: Hardware and Network Troubleshooting

by Daniel Lachance

Jan 14, 2019 / 1h 58m

1h 58m

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Description

A structured approach to solving computing problems results in cost savings and quicker problem resolution times. In this course, Computer Fundamentals: Hardware and Network Troubleshooting, you will apply troubleshooting steps to a variety of problems. First, you'll learn about the 6-step troubleshooting methodology. Next, you'll see how this methodology is applied to solving issues related to power, hardware components, displays, and printers. Finally, you'll explore how to quickly resolve issues related to mobile devices. When you're finished with this course, you'll know how to effectively apply troubleshooting steps to IT issues.

Table of contents
  1. Course Overview1m
  2. The Troubleshooting Methodology26m
  3. Solving Hardware and Storage Issues29m
  4. Solving Display and Printing Issues25m
  5. Solving Mobile Device and Network Issues36m

220-1002 Exam

The courses in this group correspond with the topics presented on the 220-1002 exam. For 10% discount when you sign up for your next CompTIA exam, use the code "PLURAL2018"

Computer Fundamentals: Operating Systems

by Glenn Weadock

Jan 14, 2019 / 3h 34m

3h 34m

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Description

Operating systems are the beating heart of computer systems: the hidden engine that makes everything else possible. Every IT professional must have a solid grounding in modern operating systems. In this course, Computer Fundamentals: Operating Systems, you will see the pros and cons of today’s most popular operating systems and how to set them up for productive and secure computing. First, you will work with different versions of Windows, decide between an in-place upgrade and a clean install, understand domain versus workgroup networking, and understand the basics of PowerShell. Then, you will understand how to build your own management consoles, install applications, set up Windows as a network client, navigate the Linux file system from the Terminal, and secure the macOS. Next, you will be able to navigate the maze of Windows control panels, utilities, and command-line tools and understand when to use which tool. Finally, you will know the best practices for ongoing operating system maintenance and management. By the end of this course, you’ll know the key features of the most popular operating systems: Windows, macOS, and Linux

Table of contents
  1. Course Overview1m
  2. Common Operating Systems and Their Purposes13m
  3. Features of Microsoft Windows Versions20m
  4. OS Installation Considerations and Upgrade Methods28m
  5. Using Microsoft Command-Line Tools24m
  6. Using Microsoft OS Features and Tools29m
  7. Using Windows Control Panel and Settings Utilities29m
  8. Application Installation and Configuration11m
  9. Configure Client-side Windows Networking26m
  10. macOS Features and Tools15m
  11. Linux Features and Tools13m

Computer Fundamentals: Security

by Glenn Weadock

Jan 14, 2019 / 2h 39m

2h 39m

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Description

Aspiring computer technicians must be able to implement security, one of the most important concerns of any IT organization. In this course, Computer Fundamentals: Security, youlll learn the fundamentals of all aspects of computer security. First, you’ll discover elements of physical security such as locks, badges, smartcards and hardware tokens. Then, you’ll learn about secure authentication, “least privilege” protection, permissions, and encryption, with a focus on wireless security and malware prevention, including social engineering attacks such as phishing. Finally, you'll see the laundry list of best practices for securing workstations, mobile devices, and SOHO routers. When you’re finished with this course, you'll be well prepared to implement strong security measures in your organization and prevent the most common security threats from damaging your organization’s systems, data, and people.

Table of contents
  1. Course Overview1m
  2. Physical Security13m
  3. Logical Security21m
  4. Wireless Authentication and Encryption11m
  5. Malware Prevention21m
  6. Social Engineering, Threats, and Vulnerabilities15m
  7. Permissions and Encryption in Windows25m
  8. Securing Workstations: Best Practices17m
  9. Securing Mobile Devices12m
  10. Decommissioning Storage Securely8m
  11. Securing SOHO Networks11m

Computer Fundamentals: Software Troubleshooting

by Daniel Lachance

Jan 14, 2019 / 1h 28m

1h 28m

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Description

Enterprises often use consistent software settings to facilitate installation and troubleshooting of operating systems and application software. In this course, Computer Fundamentals: Software Troubleshooting, you will learn how to diagnose software issues and how to protect systems against malware. First, you'll learn how to fix common Windows boot problems along with how to fix common mobile device operating system configuration issues. Next, you'll gain insight as to how mobile devices can be hardened from a centralized tool. Finally, you'll discover how to identify malware types and take steps to prevent and eradicate malware. When you're finished with this course, you'll have the skills necessary to solve software issues and harden mobile devices.

Table of contents
  1. Course Overview1m
  2. Solving Microsoft Windows OS Issues37m
  3. Solving Mobile OS Issues21m
  4. Malware Mitigation27m

Computer Fundamentals: Operational Procedures

by Daniel Lachance

Jan 14, 2019 / 1h 41m

1h 41m

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Description

Organizations use standard sets of policies and procedures for the consistent application of best practices to ensure IT systems and data are functional and protected. In this course, Computer Fundamentals: Operational Procedures, you will first learn about IT documentation and how to conduct yourself in a professional manner. Next, you'll explore environmental factors, software licensing, how to follow safety guidelines when at work, options that enable centralized change management, and disaster recovery. Finally, you'll examine remote access protocols and the basics of script automation using PowerShell and Bash. By the end of this course you'll have a foundational understanding of best practices to protect and manage IT systems and data.

Table of contents
  1. Course Overview1m
  2. Documentation, Professionalism, and Environmental Factors30m
  3. Licensing, Privacy, and Playing It Safe17m
  4. Change Management and Disaster Recovery21m
  5. Scripting and Remote Access29m

Knowledge is power

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